Starting today, NTP-STAG and Airxcel’s warranty fulfillment partnership will include Suburban, an Airxcel brand. The agreement will help Suburban warranty replacement parts and water heater, furnace and cooking appliance products be delivered in a timely fashion.
Founded in 1947, Suburban will provide faster warranty claim service with NTP-STAG’s logistics expertise and distribution center network.
Piar Adams, Airxcel’s VP of marketing, aftermarket and international sales, said the Suburban partnership is an addition to Airxcel’s Coleman-Mach brand partnering with NTP-STAG in 2017. “The addition of Suburban to our existing and successful NTP-STAG partnership with Coleman-Mach expands Airxcel’s commitment to provide unparalleled service to dealerships and RV enthusiasts,” Adams said.
NTP-STAG Director of Category Management Jon White said, “The industry has seen a major influx of new buyers the past few years and the importance of getting customers back on the road quickly is more important than ever. Airxcel shares our vision of creating a best-in-class warranty experience to decrease customer downtime and increase customer satisfaction.”
