RVDA launched the 2022 Dealer Satisfaction Index (DSI) survey. U.S. and Canadian dealers have until Sept. 9 to rate the manufacturers/brands whose products they sell.
“The DSI is a confidential survey measuring the level of satisfaction with the manufacturers in areas of vital interest to dealers,” RVDA President Phil Ingrassia said. “With the increase in sales and service activity the industry has experienced over the past two years, it is more important than ever for dealers to provide feedback to the manufacturers through the DSI survey.”
When rating their brands/manufacturers, RVDA asks dealers to express their satisfaction on four core issues:
- Reliability/quality
- Parts
- Warranty
- Sales
This is the 28th year RVDA has conducted the DSI survey. To access the online survey, dealers can click here.
