Graham Anderson, a network TV veteran and founder of Kenect, will lead a discussion panel and deliver a separate workshop at the 2022 RVDA Convention/Expo.
The convention/expo will take place Nov. 7-11, 2022, at Caesars Palace in Las Vegas.
Anderson will host a panel discussion, “Service Department Best Practices with Dealers Like You” at 9:30 a.m. Nov. 8. Two dealer panelists will discuss how they manage a profitable service department. The session is part of the fixed operations track.
Session learning objectives include how to:
- Communicate in a service department
- Handle parts purchases and orders when inventory is tight
- Upsell in a service department
- Address customer frustrations (and avoid those frustrations)
At 10:15 a.m. Nov. 10, Anderson will present “Google Reviews 101 for Trailer Dealers” in the digital marketing track. This seminar will teach Google review tips for dealers, including how to deal with negative reviews and how to get more positive reviews.
Session learning objectives include:
- How to deal with negative Google reviews
- Why Google reviews matter more than other site reviews
- How to get more reviews
- What to do with a bunch of good reviews once you get them
Kenect is a consumer connection texting and e-commerce platform. Kenect ranked No. 216 on the annual Inc. 5000 list this year.
The annual RVDA Convention/Expo brings together dealers, manufacturers, suppliers, and RV industry business partners for dealer education and networking.
Register here for the convention.
Companies interested in partnership, sponsorship, exhibiting, and Vendor Training +Plus opportunities can contact Julie Newhouse at (703) 364-5518 or send an email to [email protected].
