CDK Global Director of Manufacturing Solutions Rob Grant and CDK Global Training Supervisor Steven Call will share common service department inefficiencies during a session in the fixed operations education track at the 2022 RVDA Convention/Expo.
The Convention/Expo will take place Nov. 7-11 at Caesars Palace in Las Vegas.
CDK Global is a dealer management software supplier and maker of Lightspeed Point of Sale technology.
The 45-minute workshop starts at 3:15 p.m. Nov. 9. Grant and Call will present, “Are You Leaving Money on the Table in Your Service Department?” The duo will examine proven processes that lead to improved department revenue.
Session learning objectives include:
- Techniques to ensure proper warranty claim processing occurs
- Win-win upselling
- Practices that help keep technicians working on revenue-generating jobs
Grant has more than 27 years of RV, marine, and powersports industry experience and Call has more than 24 years of experience.
To register for the convention click here.
