Cruiser RV is expanding its RV protection plans for consumers to boost manufacturer support before, during and after a sale is completed.
The five-point Cruiser Care plan includes multi-point RV inspections, optimized manufacturing, warranties, an owner-facing mobile app and customer service experts.
Kyle Miller, director of sales for Cruiser RV, said. “Our state-of-the-art production facilities also house a built-in rain bay allowing us to take our quality control process to another level by testing our products on how they will perform in real weather conditions.”
Cruiser RV’s increased testing is possible after recent facility expansions. The manufacturer’s 80,000-square-foot warehouse stocks more parts and ships them within 48 hours to reduce service center wait times.
If owners do need repairs, Cruiser RV said the company’s warranties streamline the service process.
Jim Fenner, vice president of customer service and engineering said, “We offer both a one-year limited manufacturer warranty and a three-year limited structural warranty, but we also partner with some of the best suppliers in the industry who offer multi-year warranties on their components – even tires.”
The new MyCruiser mobile app tracks model-specific warranty information, provides a sales and parts order history and tracks shipping. The app features notifications about routine maintenance needs, locates Cruiser dealers and service centers and includes a library of checklists, how-to articles, videos and podcasts.
A new live chat feature on the Cruiser RV website lets consumers chat with RV specialists while the customer service phone number connects callers with experts. A new online catalog makes ordering parts simple, Cruiser RV said, with warranty claims processed in less than 24 hours.
“At Cruiser, our commitment to building Great American Trailers does not stop when our RVs roll off the line,” Miller said. “Our goal is to protect, support, and assist Cruiser owners wherever they go, so they can focus on having worry-free adventures with the people they love.”
