Airstream released its list of dealers who have earned the distinction of the Five Rivet status for service success during the previous quarter.
Airstream said the dealers exemplify the brand’s five key “rivets” or customer service touchpoints—authentic brand representation, superior shopping experience, seamless delivery service, quality service experience and trusted long-term loyalty.
Airstream VP of Sales Justin Humphreys said, “Our Five Rivet Dealers work every day to provide the best sales and service experience in the industry, and their Five Rivet status is determined by feedback from the very customers they serve. Airstream’s nationwide dealer network is an essential part of this iconic brand, and we look to our Five Rivet Dealers to set the standard for the very best shopping and ownership experience you’ll find. Congratulations to the dealers who’ve maintained their status, and to the new dealerships that join the list.”
The dealers who earned Five Rivet status the past quarter include:
Airstream of Greensboro
Albany RV
Campers Inn RV of Troy
Airstream of Central Pennsylvania (Ansley RV)
Airstream of Tennessee (Lazydays RV)
Airstream of DFW
Airstream of Austin (Camper Clinic II)
Gateway Airstream (Bill Thomas Camper Sales)
Airstream of Mississippi (Foley RV)
Airstream of Louisiana (The RV Shop)
Des Moines RV
Leisure RV Center
Colonial Airstream
Airstream Montreal
RV One Gainesville
Woodland Airstream of Grand Rapids
Woodland Airstream of Indiana
Airstream of Northern Michigan (Nature & Me)
Airstream of South Florida
Airstream of Tampa
Airstream of Buffalo (Colton RV)
Airstream of North Georgia (Southland RV)
Airstream Adventures – Spokane
Airstream Adventures – Portland
Airstream Adventures – Boise
Airstream Adventures – Bay Area
Airstream of Utah
Airstream Las Vegas
Airstream Adventures – Morgan Hill
Airstream Wyoming
The Five Rivet Dealer Standard Program is inspired by the craftsmanship that goes into every Airstream Travel Trailer, which is crafted from an average of 3,000 rivets that serve as the foundation of the quality aluminum shell. Airstream officially launched the Five Rivet Dealer Standards Program in May 2017.
The program was designed with input from Airstream’s Dealer Council to ensure it met dealer expectations with the goal of improving the customer experience. Five Rivet status is measured daily and awarded quarterly.
