Grand Design RV is taking an unprecedented stance on quality.
The manufacturer just changed its Warranty Program on all vehicles it manufactures, making it transferable. Grand Design will now provide consumers with one, three and five year transferable and retroactive warranties, in addition to other ongoing efforts to ensure consumers are thrilled with the quality of its vehicles.
Grand Design’s base, one-year warranty is transferable when a consumer sells their RV, but the three-year structural and five-year frame warranties were not… until now.
Subsequent Grand Design vehicle owners may contact the company to receive remaining warranty coverage. The new warranties may ultimately boost resale values after going into effect.
Grand Design Senior Director of Customer Service, Brad Smith, said all Grand Design towable brands may change hands multiple times because of their strong resale value. Regardless of when the RV was purchased, Smith said he wants subsequent owners “to know that if they buy a Grand Design RV, they are part of the Grand Design family.”
All 2020 and later model-year vehicles benefit from the new retroactive warranty that kicks in from the original date of purchase by the consumer who first bought the RV.
Rob Groover, General Manager of Grand Design Influence, Momentum and Solitude brands, detailed the company’s commitment to customer satisfaction.
He said, “This is just another way to show our confidence and give our customers peace of mind that if and when something does occur, then we are going to protect them on the back end.”
Grand Design warranties include:
- The one-year base warranty covers material component defects and Grand Design workmanship.
- The three-year structural warranty covers items such as the flooring, roof and sidewall components.
- The five-year extended warranty covers the frame, including main frame rails, outriggers, cross members, upper deck frame and any original components affixed by weld or huckbolt.
By introducing these transferable warranties, Grand Design is not just responding to customer needs but is also leading the industry in setting new standards for warranty policies. The changes were implemented to provide consumers with greater confidence and assurance, according to company representatives.
“When consumers buy a Grand Design,” Groover said, “we want them to have the best experience possible within the RV lifestyle.”
The announcement came after a spring in which consumers elevated the focus on frame flex issues. Frame flex is caused by excessive movement of the chassis on large fifth wheels in relation to the structure built upon the chassis.
Social media magnified awareness of the potential issue amongst consumers, despite the issue being historically rare. In May, Grand Design President and CEO Don Clark issued a letter to customers, saying “rumors and misinformation have been swirling online regarding excessive frame flex across the industry, including a small percentage of our large Solitude and Momentum fifth wheel products. In each case, we have performed a thorough review and are working directly with our customers to resolve concerns.”
Clark wrote that Grand Design is guided by “our key principles and values: Do the right thing, put people first and be the best. These values always have and always will guide our decisions and focus our actions.”
