RVDA is offering fixed-operation employees a special price for a series of service management and warranty administration-focused workshops during the RVDA Convention/Expo at Paris Las Vegas.
Fixed Operations Day will take place Nov. 14. Attendees can register for the day for $389.
In addition to Nov. 14 workshops, registration includes admittance to an evening reception Nov. 13. Participants will also receive admission to RVDA Fixed Operations Consultant Tony Yerman’s “Elevate Your Fixed Operations Through Online Training and Certification,” session Nov. 15.
RVDA President Phil Ingrassia said improving repair event cycle time (RECT) is among the association’s goals.
He said, “Offering this special registration convention category expressly for front-line fixed-operations professionals is one of the ways the association can encourage best practices that will improve RECT and overall customer satisfaction with their service experience.”
RV Learning Center-certified fixed-operations attendees can use workshops for continuing education credits (CEU) to recertify.
Workshops scheduled for Fixed Operations Day include:
- 4 Simple Changes for a Record Year in Fixed Operations
- Ken Barnes, DealerPro RV Training, will lead the workshop, which will provide an outline for RV service and parts departments to increase gross profits through processes that include compensation plans, training outlines, measuring results and making adjustments.
- Tune Up Your Warranty Processes
- Garry Enyart, RV industry consultant and James Pearo, Hilltop Camper & RV, will lead the session, which will assist dealers in overcoming common issues that hinder warranty processing and reimbursement. Dealers will learn how to work with all stakeholders from the warranty repair process to RECT.
- Pulse Check: Current RECT Trends and What’s Driving Them
- Don Miller, Integrated Dealer Systems (IDS), will lead this presentation. Miller will look at the key insights of the latest RECT trends and where they may be heading in 2025. This presentation will assist dealers in measuring their dealerships’ performance against the rest of the industry.
- Level Up Your Technician Training with RV Technical Institute (RVTI)
- Sharonne Lee & Justin Rickett, RVTI, will lead this session. The RVTI team will update attendees with the latest industry-approved training and certification programs available for new and experienced technicians.
- Tune Up Your Shop for Maximum Performance
- Valerie Ziebron, VRZ Consulting, will lead this interactive session, which will explore shop specifics and uncover key aspects that should be tuned up for a successful shop, according to Ziebron.
- Elevate Your Fixed Ops Customer Experience with Automation
- Allison Miller, IDS, will lead this session. According to IDS, to maximize profit in fixed operations, consumer interactions need to be more frequent, more personalized and more helpful. In this presentation, attendees will learn how to leverage automation to build trust and create stronger consumer relationships through communication.
For the complete Thursday workshop schedule, click here.
Vendor Training +Plus Sessions on Thursday include:
- The RV Journey – Ensuring a Smooth Path with Your OEM from Delivery to Service
- Kelly Mosher and Mike Pedue, Forest River, will explain the stages that can lead to a smooth RV delivery from the OEM to the dealership and through the final sale.
- Lippert Anti-Locking Braking System (ABS)
- Adam Buchanan, Lippert, will discuss a new braking platform for towables featuring an ABS for electric brakes. This training will explain ABS functionality and overall system performance.
- RV Solar & Off-Grid Innovation
- David Copeland, Go Power!, will teach attendees about mobile power system updates, including new products, existing technology advances and ways to add solar to every sale that goes off the lot.
- World Class Slide Out Sealing Solutions
- Luc McCarty, Jaeger-UniTek Sealing Solutions, will lead the session, which focuses on Jaeger-UniTek’s patented slide out sealing solutions tailored specifically for the RV industry.
To register, click here.
