You may not always like all your customers and co-workers, but life at the dealership goes a whole lot better if you “LUV” them in each interaction. LUV them? No candy hearts or valentines are required. LUV is a simple acronym: Listen, Understand and Verify.
As the 2021 camping and selling season begins for RV dealers, this time should be met with pure optimism. After experiencing last year’s pent-up demand
Regardless of where you are in your business life cycle, understanding what drives your business value is essential. A professional business valuation makes this possible.
For my loyal digital subscribers who prefer to read it online, you can do so by clicking here to access the January issue.
Looking back on the best trips I have ever taken, I do not remember the planning. Instead, my memories are of those spontaneous moments when we discovered something unexpected and allowed ourselves to savor the moment.
About 18 months ago, I joined the RV industry, but some things stand out as plainly as if they had happened yesterday.
To my dismay, some viewed my opinions as potentially disparaging or negative with respect to certain companies.
This year has seen dramatic changes to media consumption. You likely are nodding your head in agreement. The question is, how big are the changes and how should you react?
The printed January edition of RV News is now hitting mailboxes throughout North America. For my loyal digital subscribers who prefer to read it online,
A lack of empathy keeps many sales professionals from becoming great and prevents many high-powered organizations from retaining long-term employees and long-term clients. A lack of empathy costs dealerships deals now, and deals later.
We have been gifted with many customers this year. Numerous dealerships are reporting an increase in total customers, with most being first-time buyers and younger shoppers. But how long will they keep RVing?
Have you ever watched a new salesperson work through his or her first number of fresh opportunities? Every moment, no matter how seemingly insignificant, has a strange intensity to it.
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