Opinion: Set Up Your Service for Success
June 27, 2023
Putting a plan (or processes) into place in your service department can change everything.
New Blogs, Opinions & Advice
Opinion: The F&I Difference for Your Dealership
June 9, 2023
The best service providers working today employ a consultative, hands-on approach. This approach includes working with the F&I team on presentations, objection handling and financing.
OPINION: Sell in May and Go Away?
May 12, 2023
The old market adage “sell in May and go away” may have a ring to it, but is it valid advice? Unsurprisingly, the answer is
Opinion: 26 Motivators and the GLBA
April 14, 2023
A robust GRC program will translate into action when a dealership has a keen focus on creating a compliance program.
Opinion: Focus on F&I Basics in 2023
April 14, 2023
As the 2023 selling season arrives, some expected hurdles lie ahead.
Opinion: New Market Requires Eliminating Old Techniques
April 14, 2023
Over the previous three years, a major conversation point has been supply and demand. Now we must consider the market from a sales execution standpoint.
Opinion: When Bottlenecks Collide
April 14, 2023
Typically, when analyzing dealership service data throughout the RV industry, we look at average repair event cycle times (RECT) for all work orders and their two main bottlenecks: work orders with warranty coverage and work orders with at least one out-of-stock part.
Opinion: 5 Tips to Make Training Programs Last
April 14, 2023
As HR and environmental health and safety (EHS) managers, you can retool your training programs to prepare for what is ahead. A future-minded approach can keep your workforce safe and engaged through a downturn.
Opinion: Time to Change Your Baby Again
April 14, 2023
For some reason, writers (including me) like to use analogies involving babies when communicating ideas. Why? Everyone was once a baby, and almost everyone likes
Opinion: Family-Owned Dealerships Must Act Now
February 20, 2023
The red flags are up, alerts are sounding and lights are flashing. Do you see them? Do you hear them? The alerts are front and
Opinion: Prepared Performers Shine in Fourth Quarter
November 3, 2022
Until the snow melts or shows start in 2023, salespeople may think they will have slower traffic, fewer sales and less productivity. These assumptions are not true.
Opinion: Remote Customers and the Finance Department
November 3, 2022
Finance professionals must learn how to build a relationship through email and the phone before the customer finds a different resource for funding the purchase.
