In December, RVDA revealed its new RVDA Help Desk & Solution Center to streamline its dealer members’ inquiry processes.
The Help Desk & Solution Center repositions RVDA’s process for answering members’ questions.
The new process funnels questions through a digital form. RVDA staff all receive the inquiry and the appropriate person responds. No new staff is needed to fulfill the Help Desk & Solution Center’s goals. RVDA President Phil Ingrassia said the resource will be a simple and seamless process for members to access.
To enrich support, the association took an extra step. RVDA partnered with Better Vantage Point (BVP), an association partner that provides risk management for dealerships. Ingrassia said BVP “can handle questions more specific to the dealership.”
Among BVP’s specialties will be answering questions about complex issues including compliance, human resource/employment-related and online reputation management situations. BVP will reach out to dealers and provide up to one hour of free support.
Ingrassia said dealers can expect to hear from the organization within two business days, depending on the inquiry.
If RVDA staff need assistance, they will direct dealers to other resources such as KPA for Occupational Safety and Health Administration (OSHA)-related questions.
Before launching the portal, Ingrassia said RVDA received around five to 10 questions per day. RVDA began considering the portal in March after members requested a streamlined way to ask the association questions.
Through the Help Desk & Solution Center, dealers can fill out a digital form about their issues. Dealers may submit digital forms through the portal or email [email protected]. Forms are confidential. The more detail provided, the more support RVDA can give. Dealers can also text questions to 227-254-8890.
For more information about the resource, click here.
