Grand Design RV launched Salesforce Service Cloud, a customer service platform designed for Grand Design’s contact center.
The platform gives Grand Design customer service representatives a view of all customer interactions. The customer service platform helps representatives understand customers’ current needs and past inquiries as well as access information faster and resolve customer needs more efficiently, Grand Design RV said.
“We strive for customers for life,” said Jerry McCarthy, Grand Design senior VP of service operations. “Every decision made at Grand Design is rooted in that desire. Investing, developing and launching the Service Cloud platform is a huge step in the right direction to continue delivering high-quality service to our owners.”
Grand Design teamed up with NeuraFlash, a Salesforce implementation partner, in May 2022. NeuraFlash trained 100 Grand Design customer service representatives to support the system.
“From the moment we met the Grand Design leadership team, it was clear how much they care about their colleagues,” said Eugene Master, NeuraFlash Service Cloud director. “That same level of care, dedication and passion is then transmitted from the Grand Design teams to customers.”
According to Bradley Smith, Grand Design director of customer service, the manufacturer chose NeuraFlash because the company believed in the supplier’s expertise and down-to-earth, hardworking business methods.
Master said, “Our goal was to empower people, who are already great at what they do, with tools that could take them to the next level. With the implementation of Salesforce Service Cloud, the Grand Design customer service team will be more efficient, more data-driven, and will always have the customer at the center of what they do.”
