Heartland RV launched a mobile app to help consumers oversee their RV.
Called MyHeartlandRV, the app allows customers to enter their VIN and monitor warranty information, sales and parts orders. The app includes sections offering maintenance tips and other services.
Jim Fenner, Heartland RV vice president of service and quality control, said the company prioritized quality and customer service. He said the app will enable the manufacturer to provide detailed, targeted and up-to-date information regarding units.
“Information is updated daily, and customers can opt-in for push notifications, therefore they are notified instantly when there is a change in their warranty service status or their parts order status,” Fenner said. “The RV lifestyle is booming as Americans seek new ways to explore, adventure, and even take their entire lives on the road.”
Fenner said the MyHeartlandRV mobile app will provide customers comfort knowing that information they may need is easily accessible from almost anywhere.
“Heartland RV is about launching life’s journeys,” said Heartland Director of Marketing Lesley Melvin. “This app is rich in content and information regarding overall RV maintenance and ownership, but also includes information relevant to the owner’s specific rig – creating a unique user experience.
MyHeartlandRV provides a library of how-to content, checklists and instructions on vital operational and maintenance tasks. Owners’ manuals and warranty information are accessible on the app, along with a dealer directory.
Customers can opt-in for push notifications, which will alert them of their parts shipping, or when their warranty claim has been processed. The app also will track RV rallies in the users’ area.
