Dealership services veteran Kimberly Schultz will deliver a fresh perspective to fixed operations during her presentation at the 2022 RV Dealers Convention/Expo.
Schultz, a first-time RVDA Convention/Expo speaker, is Integrated Dealer Systems’ director of professional services.
The Convention/Expo will take place Nov. 7-11, 2022, at Caesars Palace in Las Vegas.
At 2 p.m. Wednesday, Nov. 9, Schultz will present “Effective Dealership Peer-to-Peer Training.”
Research shows people more readily adopt new information through trusted networks. The approach develops a group of in-house experts who, in turn, will train all other employees.
Learning objectives for this session include:
- How to prepare for peer-to-peer training
- Design of documentation and SOPs to have the right mix between policies, procedures, and application of tools used
- Importance of materials needed for training
- How to measure progress
