Kampgrounds of America (KOA) unveiled a new program to recognize campgrounds that delivered “exceptional guest experiences.”
The company’s World-Class Guest Service recognition program recognizes KOA campgrounds that achieved a Net Promoter Score (NPS) of 70 or higher in 2024. The metric measures consumer satisfaction. In all, 280 KOA campgrounds met or exceeded the NPS standard in 2024.
Among the over 500 KOA campgrounds, the system averaged a 71 NPS score in 2024.
KOA President and CEO Toby O’Rourke said, “Our campgrounds’ commitment to customer-centric service shines through in these results. Achieving an NPS of 70 or higher is no small feat, and it reflects the dedication of our franchisees and their teams to create exceptional guest experiences.”
The 280 KOA campgrounds will receive digital assets to promote their recognition. The honorees will be featured in the 2025 KOA Directory.
To view the award-winning campgrounds, click here.
