Lazydays Holdings Inc. named Linda Stephens vice president of customer and employee experience effective immediately. Stephens will continue to report to William P. Murnane, Lazydays chairman and CEO.
Stephens is currently vice president of customer experience and is responsible for the strategic vision and deployment success for a best-in-class customer experience. In her new role, she will also be responsible for measuring, evaluating and enhancing the employee experience across the Lazydays dealership network and service center operations. The customer and employee experience team will work closely with the operating leadership to assess the effectiveness of processes and procedures and to make improvements that maximize the value of the Lazydays experience for both its customers and employees.
“I am delighted to have Linda take on the additional leadership of our employee experience efforts,” Murnane said. “Linda is an extremely talented executive who has a deep understanding of our customers and employees along with a proven track record of achieving positive change and results.”
“As we have progressed on our journey to create a best-in-class customer experience, we have found tremendous overlap between the customer and employee experiences,” Murnane continued. “As a result, we need to address these experiences holistically. Our employee recruiting, training & development, engagement, and retention have a dramatic impact on the overall customer experience. The customer experience can only be great when the employee experience is great.”
Stephens joined Lazydays in 2004 as director of corporate reporting and investor relations and has held various senior financial and operating roles throughout her career at Lazydays including controller, VP of finance and operations and VP of Lazydays’ accessories and rentals business. Stephens holds a bachelor’s of science from the University of South Florida and is currently a certified public accountant, as designated by the State of Florida.
Based on 126 acres outside of Tampa, Florida, Lazydays has dealerships located at The Villages, Florida; Tucson and Phoenix, Arizona; Minneapolis, Minnesota; Knoxville, Tennessee; and Loveland and Denver, Colorado. Lazydays also has a dedicated service center location near Houston, Texas. Offering the nation’s largest selection of leading RV brands, Lazydays features more than 3,000 new and pre-owned RVs, more than 400 service bays and two on-site campgrounds.
