RVDA is honoring 16 RV manufacturers/brands with Quality Circle Awards for achieving the highest scores in the association’s 29th annual Dealer Satisfaction Index (DSI) survey.
The brands/manufacturers honored received at least 15 dealer responses and scored 4.25 or above on a 5-point scale in overall dealer satisfaction in the association’s survey, conducted June through September.
RVDA Chairman of the Board Nathan Hart said: “The DSI results recognize top-rated manufacturers in several important areas of dealer and customer support, which is more important than ever as the industry works to reduce repair event cycle time. Thanks to all the dealers who responded to the survey and congratulations to the manufacturers who earned Quality Circle Awards this year.”
Towable RV manufacturers/brands honored are (in alphabetical order by manufacturer):
- Airstream
- Alliance RV (Avenue, Paradigm, Valor)
- Brinkley RV
- Crossroads (Zinger, Volante)
- East to West (Ahara, Tandara, Alta, Della Terra, Silver Lake)
- Forest River (Flagstaff travel trailers, fifth wheels, and Shamrock expandables, Rockwood travel trailers, fifth wheels and Roo expandables, Sandpiper, Sierra, Cedar Creek, Riverstone)
- Grand Design RV (Imagine, Momentum, Reflection, Solitude, Transcend)
- Gulf Stream Coach (Vintage Cruiser, Vista Cruiser)
- Highland Ridge (Open Range, Mesa Ridge)
- Jayco
- Keystone RV (Cougar, Montana, High Country)
- KZ RV (Durango, Durango Gold, Venom, V-Series, Sportsmen, Sportsmen Sportster, Sportsmen Classic, Spree Connect, Spree Escape)
- Starcraft
- Venture RV (SportTrek, Status)
The motorized RV manufacturers honored are (in alphabetical order):
- Airstream
- Jayco
- Leisure Travel Vans/Triple E
- Pleasure-Way
When rating their brands/manufacturers, RVDA asks dealers to express, confidentially, their level of satisfaction on four core issues: Reliability/quality, parts, warranty and sales. RVDA received DSI responses from 473 dealership locations in the U.S. and Canada that included 2,188 brand ratings, an average of 4.6 per dealer.
The top-rated manufacturers will receive their awards during the RVDA Convention/Expo at Paris Las Vegas.
