My RV Resource, an online resource site for RV professionals and consumers, recently launched to connect RV enthusiasts with service pros within the continental U.S., Alaska and Canada.
Lisa and Jason Carletti, creators of the listing site, are certified Master RV inspectors through the National Recreational Vehicle Inspectors Association. Lisa Carletti is the first female Master RV Inspector. Jason Carletti is a former NRVIA Member of the Month, an accolade recognizing his work with the Federal Emergency Management Agency performing more than 100 RV inspections following Hurricane Irma.
Jason and Lisa Carletti are the founders of My RV Inspection and have inspected more than 650 RVs since founding the company in 2017.
Since launching their first business, the couple said they have been repeatedly approached by consumers with questions on how to find an RV technician or repair shop, an RV parts store, towing company and more.
The couple shared their site with RV dealers, suppliers, consumers and manufacturers at the 2019 Tampa SuperShow.
“We got great feedback at the pilot in Tampa, so that is where it was born,” Lisa Carletti said.
The site gives RV owners and shoppers a hub for finding professionals offering a wide array of RV services, while providing RV service pros a platform to advertise their businesses. Lisa Carletti said the website uses a program to search the web for publicly available information relevant to the RV industry.
“We are getting a lot of people either not finding themselves on there and wanting to land there, or people wanting to claim their business,” she said, noting that web search engines use a regional or local search, which can be a detriment to RVers on the road. “Because we follow the standard of practice of NVRIA, we are not supposed to recommend any one person or place — NRVIA suggests you offer up two or three in the area. That’s all well and good, but our customers buy an RV and take off on the road. A lot of people in our industry do not have a good website or do not take the time or have the budget to do all the search engine optimization stuff.”
Jason said the couple aimed to provide an unbiased answer to RV inspection clients’ requests for services. My RV Resource lists more than 6,000 RV service pros reaching thousands of consumers per month. The new website has expanded capabilities and service categories, including RV detailing, RV training and orientation, and RV driving instruction.
Consumers can browse RV service professionals in their vicinity with a new map feature, while filtering by service type (i.e, inspection, repair, RV training services, etc.). Consumers also enjoy access to an expansive content library of RV ownership-related articles and videos.
Account holders can leave reviews and ratings, recommend RV service pros for the directory and request quotes from each listed service pro.
“RV service pros benefit from My RV Resource’s directory functionality just as much as our RV consumers,” Lisa Carletti said. “Not only does a directory listing get companies out in front of a highly specialized audience within the RV industry, but it also provides RV service pros with quote request forms directly on their company listing page, reviews that travel with them and unlimited location changes for the traveling RV service provider.”
She said the couple aimed the website more to service professionals than to consumers.
“We want to have a good community for the service pros to talk to each other,” she said, noting that it could become a way for service professionals to join together to access group rates on insurance, warranties and possibly even parts.
“I know there are other locaters, but they are really putting out articles that are consumer facing,” she said. “We are steering clear of that for the moment.”
RV service pros can choose between free directory memberships or paid plans. Paid plans include a featured directory listing that reaches more consumers within a service provider’s service category as well as access to specialized partnership programs depending on the service category.
