RV lender Northpoint Commercial Finance is celebrating 10 years in business.
The company has financed over $50 billion in dealer inventory since its inception. Northpoint started with a team of 10 and now employs over 170 across North America.
“We founded Northpoint in 2012 with a private equity partner and were then acquired by LBC Capital, a subsidiary of Laurentian Bank of Canada in 2017,” Northpoint President and CEO Dan Radley said. “The partnership with LBC Capital has helped strengthen our service execution, (and that has) led to the success of Northpoint’s significant growth over the last 10 years. I am proud of the Northpoint team for all their hard work throughout the years, especially their diligence and commitment to our customers during unprecedented times surrounding the COVID-19 pandemic.”
Northpoint measures service satisfaction annually with a Net Promoter Score (NPS) survey. NPS measures how likely a customer is to recommend a brand.
The company received a 2021 NPS score of 83 in its latest survey. The financial services industry average score is 44, the company stated.
“With customer service as the cornerstone of or value proposition, Northpoint prides itself on providing superior communication, speed of execution and state of the art systems to its customers,” Northpoint stated.
