The Pennsylvania Recreation Vehicle & Camping Association (PRVCA) hired Greg Dewalt for a newly created role of education director. Dewalt will be responsible for further developing PRVCA’s education programs and providing nationally standardized instructional training for RV technicians at all levels.
PRVCA is in the process of becoming an authorized licensed partner for the RV Technical Institute’s industry-wide technician credential program.
Dewalt will provide instructional and hands-on training to support RV technicians looking to obtain level 1 to level 4 Master Technician certification credentials. He will also provide training expertise in areas such as service writer, service supervisors, managers and fixed operations. In addition, he will work with the marketing and education coordinator to develop new education programs and bring in expert trainers to assist PRVCA members and consumers.
“Joining PRVCA allows me to have a much larger impact on technicians, fixed operations and education in general, by the sheer number of members,” Dewalt said. “There is a huge need for continuing education and better education for not only our technicians in the industry but all aspects of dealership operations, management and new hires into the industry. PRVCA has the resources to establish, build and provide the membership with a comprehensive training program for the entire dealership.”
Dewalt most recently operated his own consulting and training business, where he assisted RV dealers in evaluating and developing employee training processes; helped them focus on excellent customer care and increased profitability. He recently provided service administration training for PRVCA’s distant learning program. Dewalt has served as a trainer and consultant for the past 20 years.
He started working in the RV industry as a high school student performing pre-delivery inspections (PDIs) and installing trailer hitches at his family’s RV dealership. After eight years of service in the U.S. Army, he returned to the family dealership. Overall, he has more than 37 years of experience working in the RV industry on both the dealer and RV manufacturer side of the business.
As a dealer, he was actively involved with PRVCA, serving on its former Education Foundation and as a district director. Recognizing the importance of highly trained RV technicians, Dewalt served on the Recreational Vehicle Service Training Council and on RVDA’s Certification Governing Board.
Dewalt earned his Bachelor of Science degree from the U.S. Military Academy and continued his education in sales, management, parts, service and as a master-certified RV technician.
“We are so pleased to welcome Greg to the team,” PRVCA Executive Director Heather Leach said. “His vast experience in training and operations are going to be a valuable resource for our members to develop highly skilled staff members and to provide the best possible service to their customers.”
