The Mike Molino RV Learning Center expanded its curriculum, adding a parts manager online course to help dealers meet RVers’ needs.
The learning center also recently launched a parts specialist online course.
“The RV Learning Center offers five fixed operations training and certification programs that will help the RV industry improve its ability to support customers,” RVDA President Phil Ingrassia said. “All these educational efforts are geared toward helping the industry improve its record on repair event cycle time.”
Parts managers should consider taking both courses to benefit from being reminded of core principles necessary to create loyal customers, RV Learning Center said.
Learning modules in the parts manager course include:
- Managing Customer Relations
- Managing Human Resources (2 modules)
- Managing Financial Resources
Learning modules in the parts specialist course include:
- Store merchandising
- Inventory management
- Online sales
- Seasonal promotions
- Over-the-counter sales
- Marketing parts and accessories
All course materials are structured around the comprehensive RV parts specialist and parts manager job and task analysis developed by The Ohio State University’s Center on Education and Training for Employment, in conjunction with RV industry subject matter experts organized by the RV Learning Center.
The courses offer audio voice-over and numerous progress checks. Each course concludes with a timed, comprehensive final assessment.
Each online course is $150 per student.
Visit www.rvlearningcenter.com and www.rvti.org for complete information on fixed-operations training programs.
