Customer Service Intelligence (CSI) and RVDA unite once again. The companies have renewed RVDA’s endorsement agreement, which provides RVDA members with discounted rates for CSI’s customer follow-up programs.
CSI’s vision is to elevate dealers by enhancing their customer service and increasing their bottom line, the company said. CSI provides RV dealers tailored customer service solutions by collecting “Voice of the Customer” information.
RVDA President Phil Ingrassia said RVDA’s relationship with CSI dates back years.
“The valuable information which CSI shares with dealers provides critical insights and comprehensive solutions,” Ingrassia said, “to help dealers improve customer service and grow their business.”
CSI’s resources provide RV dealers with the ability to track, measure and manage customer interactions to reveal areas of improvement, monitor employees’ performance and increase customer satisfaction levels. CSI tracks data such as net promoter scores, consumer satisfaction indexes and RV industry benchmarks. 
CSI President Becky Thompson said planning ahead is necessary in the RV industry.
“That is why our comprehensive reports act as your guiding compass, illustrating the trends within your organization and pointing you in the right direction,” Thompson said. “With your customers’ needs at the forefront of your strategy, you will be equipped to make key improvements that propel your success to new heights.”
Through the endorsed provider program, RVDA members access various companies providing business management resources. The resources can be cost-saving, profit-generating, educational and business-improving.
To view a complete listing of all RVDA-endorsed products and services, click here.
For more information on CSI, click here.
