RVDA has acknowledged manufacturer Cruiser RV as a Dealer Satisfaction Index (DSI) Quality Circle Awards recipient.
Cruiser RV makes fifth wheels, travel trailers and toy haulers. The company features Cruiser Care, a program implemented to improve RV ownership experience by providing product warranties and consumer support.
Cruiser Senior General Manager John Jones said, “We are incredibly proud to receive the DSI award this year. Our entire team adopts an ‘all-in’ mentality, and we’ve dedicated ourselves over the past year to implementing (the) best practices focused on product development, quality and exceptional customer care. This award is a testament to the hard work and dedication of every one of our employees.”
The honor recognizes RV businesses that earn high scores in the yearly DSI Survey, which spotlights four categories: parts, warranty, reliability/quality and sales.
RVDA collected replies from more than 500 dealerships throughout North America.
