RVDA President Phil Ingrassia and RV Learning Center Fixed Operations Consultant Tony Yerman will lead an educational session Jan. 16 at the NTP-Stag Expo 2023 in Aurora, Colorado.
The session will provide a complete introduction for these programs which are ideal for experienced personnel looking to build upon existing skills or for those new to the RV industry.
With more than a million RVs sold in North America over the past two years, RVDA said parts and service management personnel are dealing with an influx of customers looking to enhance or repair their towable or motorized product.
In RVDA’s session at Expo 2023, attendees will learn how fixed operations online courses/certification can help them:
- Efficiently manage the parts and service departments to improve Repair Event Cycle Time (RECT)
- Organize parts and service management workflows
- Deal effectively with difficult customers and improve customer satisfaction
- Improve employee retention through professional development and recognition.
For more information on RV fixed operation training, click here.. For more information on the NTP-Stag Expo, click here. visit.
