RVDA is honoring 19 RV manufacturers or brands with Quality Circle Awards. The awards recognize brands for achieving the highest scores in the association’s 28th Annual Dealer Satisfaction Index (DSI) survey.
RVDA received DSI responses from 539 dealership locations in the U.S. and Canada. The responses included 2,648 brand ratings, an average of five per dealer.
Honored brands and manufacturers received at least 15 dealer responses and scored 4.25 or above on a five-point scale in overall dealer satisfaction in the association’s survey conducted June through September of 2022.
The towable RV manufacturers/brands receiving awards are (in alphabetical order by manufacturer): Airstream; Alliance RV (Avenue, Paradigm, Valor) DRV (Mobile Suites, Full House); Dutchmen (Aspen Trail, Kodiak); East to West (Alta); Forest River (Flagstaff travel trailers, fifth wheels, and Shamrock expandables, Rockwood travel trailers, fifth wheels and Roo expandables, Sandpiper, Sierra, Cedar Creek, Riverstone); Grand Design RV (Imagine, Momentum, Reflection, Solitude, Transcend); Gulf Stream Coach (Vintage Cruiser, Vista Cruiser) Jayco; Keystone RV (Cougar, Montana, High Country, Raptor, Carbon); KZ RV (Durango, Durango Gold, Venom, V-Series); Starcraft and Venture RV (SportTrek, Sonic, Status).
The motorized RV manufacturers and product categories receiving awards are (in alphabetical order): Airstream; Dynamax; Entegra; Gulf Stream Coach; Jayco; Leisure Travel Vans/Triple E; Newmar, Pleasure-Way, and Winnebago (Class A’s, B’s and C’s).
When rating their brands or manufacturers, RVDA asks dealers to confidentially express their level of satisfaction on four core issues:
- Reliability/quality
- Parts
- Warranty
- Sales
“The DSI results recognize top-rated manufacturers in several important areas of dealer and customer support, which is more important than ever as the industry works to reduce Repair Event Cycle Time,” RVDA Chairman of the Board Mike Pearo said. “Thanks to all the dealers who responded to the survey and congratulations to the manufacturers who earned Quality Circle Awards this year.”
The top-rated manufacturers will be recognized and receive their awards during the RV Dealers Convention/Expo at Caesars Palace in Las Vegas.
A summary of the DSI survey aggregate results will appear in the November issue of RV Executive Today.
RVDA is the national association representing RV retailers. The association’s members include RV dealers, RV rental operators, and RV Aftermarket sales and service locations. RVDA of Canada is a national, volunteer federation of provincial and regional RVDA associations which exists to protect and promote the interests and welfare of RV dealers across Canada.
