RVDA announced workshops it has added to its 2020 Virtual Convention/Expo lineup, joining previously announced keynote speaker Jay Baer.
The event is scheduled for Nov. 9-20 and will be hosted online by the RVDA, RVDA of Canada, and the Mike Molino RV Learning Center.
Newly announced speakers include Michael Rees and Greg Dewalt.
Rees, from A World of Training, will deliver a pair of discussions. One is slated for 11 a.m. ET Wednesday, Nov. 18, is titled “Ouch! The Sharp End of Managing and Leading Hurts!”
The workshop takes attendees through the difference between managing and leading, as well as the different styles of leadership. Leaders and managers need to adapt their styles to their employee’s learning capabilities and needs.
Rees also will speak on “Caring for and Feeding First-Time RV Owners” at 1 p.m. ET Thursday, Nov. 12. As the industry has experienced a huge increase of first-time RVers this year, new owners must be made to feel welcome and to interact with the rest of the RV community, and Rees will discuss three specific ways to care for and feed new owners.
Dewalt, of the Pennsylvania Recreation Vehicle & Camping Association, also will have a pair of presentations. One will be live, at 2:15 p.m. ET Tuesday, Nov. 17, on “Key Factors for the Successful Business Process.” The workshop looks at how good people and good process leads to a successful product. Dewalt will introduce attendees to a seven-step service system and dissect it using the key elements of successful processes.
The other workshop from Dewalt will be available on demand only, and it is titled “Building a Positive Customer Experience in Your Service Department.” In it, Dewalt will discuss simple enhancements for the service process to promote and exceed customers’ expectations to provide the ultimate customer experience. He will define the customer experience and identify the differences from customer care and customer service as well as identify customer experience elements in the service process.
Most sessions and virtual booths will remain online for later access through Jan. 31, 2021.
