Repair Event Cycle Time (RECT) is the focus in several educational workshops offered through the RV Dealers Virtual Convention/Expo.
On-demand sessions covering the topic will demonstrate how RECT can improve, including through better management processes and customer communication.
“These convention/expo sessions offer a convenient and cost-effective way for dealers to provide continuing education to their fixed operations team members who are on the front lines in dealing with RECT,” RVDA President Phil Ingrassia stated. “The sessions can be accessed 24/7 and focus on some of the top customer service issues facing RV dealership personnel, so they’re valuable for anyone working in parts and service management.”
In addition, some sessions will grant fixed operations professionals with Continuing Education Unit (CEU) credits that can be applied to recertification offered through the Mike Molino RV Learning Center.
Convention workshops covering RECT include:
Key Factors for the Successful Business Process*
Greg DeWalt, PRVCA
CEU for: Service Manager, Parts Manager
Building a Positive Customer Experience in Your Service Department*
Greg DeWalt, PRVCA
CEU for: Service Writer, Parts Specialist
How to Navigate a Fall Tsunami of Service Opportunities*
Trevor Allred and McKay Allen, Kenect
CEU for: Service Manager, Parts Manager
Training at Your Fingertips: A New Online Course for Service Writers/Advisor
Tony Yerman, RV Learning Center Fixed Operations Consultant
Building a Championship Team: Identifying, Hiring and Retaining Top Performers*
Jamison Carrier, Relentless Dealer Services
CEU for: Service Manager, Parts Manager
Maximizing the PDI Walkthrough*
Val Byrd, NTP-STAG
CEU for: Service Manager, Service Writer, Parts Specialist, Parts Manager
Vendor Training +Plus sessions:
Service Department: Increase Service Delivery Speed & Experience Using the LightspeedEVO CRM and DMS*
Christopher Hauk, Product Manager, CDK Global
CEU for: Service Manager, Parts Manager
The Path to RV Technician Certification
Curt Hemmeler, Executive Director, RV Technical Institute
Crash! Online RV Damage Repair Estimating
Tony Yerman, TLY Consulting, RV Learning Center Fixed Operations Consultant
Service360: How to Improve Your Service Department & RECT
Frank Tamburrini, General Manager, Integrated Dealer Systems
Christopher Buzny, Product Manager, Integrated Dealer Systems
* Session qualifies for 0.5 CEUs
