Integrated Dealer Systems (IDS), a marine, RV and trailer dealership software provider, has launched Service360. The program will help dealerships manage and reduce their Repair Event Cycle Time (RECT).
Service360 integrates with the IDS Astra G2 dealership management system, offering tools throughout a customer’s journey, IDS stated.
The tools include ServiceCRM to help service writers automate customer communications, Digital Signatures to email and receive documents from a DMS, and Service Mobile to assist service technicians.
Other highlighted apps are Mobile Work Orders, an extension that accesses real-time information on work order activities, Mobile Payments and RECT Business Intelligence, where dealers can compare their data to others across the country.
Although the tools are stand-alone, they are more effective if used together in Service360, IDS stated. Additionally, having the IDS Astra G2 dealership management system is a must – specifically the Service module.
“Service360 fills the gaps in the service cycle that dealers have control over when it comes to improving their RECT,” stated Frank Tamburrini, IDS general manager. “Now, they don’t just have the means to see how they compare to other dealers but to start making meaningful improvements right away.”
“IDS ServiceCRM has been great,” stated Tacoma RV’s Anthony Frandanisa. “Service writers can create a task for pretty much anything with our customers, and they can put a date on it, so the task gets automatically added to their work feed on that day. That way, they can see everything they need to complete when checking in a particular unit, like calling a customer, giving them some feedback and so on.”
