The Society of Certified RV Professionals is recognizing 23 individuals from 12 participating dealerships who earned a new certification through the Mike Molino RV Learning Center.
The highlighted individuals earned the certification through the center’s fixed operations program in the last quarter.
“On behalf of the entire RV industry, we congratulate these professionals and their dealerships,” RVDA President Phil Ingrassia said. “These accomplishments are proof of their outstanding commitment to customer service and satisfaction. Not only do they elevate our industry, but on an individual level, each joins an elite group of certified personnel who have successfully met high professional standards.”
Those in the recognition program that earned the new certification are: David Hicks (Service writer/advisor), Kevin Josephson (Service writer/advisor), Ken Kicinski, Jr. (Service writer/advisor), David Kyle (Service writer/advisor), Samuel Lewis (Service writer/advisor), Shelley Shanahan (Service writer/advisor), Tracey Smith (Service writer/advisor), Dee Southall (Service writer/advisor), Joseph Stewart (Service writer/advisor), Jamin Thomas (Service writer/advisor), Timmy Van Berkum (Service writer/advisor), James Douglas Waddington (Service writer/advisor), Ann-Marie Wilson (Service writer/advisor), Joshua Downing (warranty administrator), Kali Eaker (warranty administrator), Danielle Eldred (warranty administrator), Tiffany Evans (warranty administrator), Jessica Flanagan (warranty administrator), John Lexow (warranty administrator), Sara Linenkugel (warranty administrator), Shelley Shanahan (warranty administrator), Allison Wagner (warranty administrator), Dale Petersen (parts specialist) and Katie Romine (parts specialist).
Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers, and warranty administrators through the Mike Molino RV Learning Center. The center’s credentials were developed by experts at Ohio State University’s Center for Education and Training for Employment. Suppliers, distributors, dealers and manufacturers were also involved in developing the programs.
